Shipping policy

Shipping Policy

Last updated: February 10, 2026

This Shipping Policy applies to all orders placed through the New Creature website.

Processing Time

Orders are processed within 2–5 business days (excluding weekends and public holidays). Processing times may vary during high-demand periods or product launches.

Shipping Times

Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided as a guide only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and are non-refundable.

Delays

We are not responsible for shipping delays caused by carriers, customs, weather conditions, or other factors outside our control.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.