Privacy policy

Privacy Policy

Last updated: February 10, 2026

New Creature ("we", "us", or "our") operates this website and online store (the "Services") to provide you with a curated shopping experience. Our store is hosted on Shopify, which enables us to sell our products and services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, make a purchase from, or otherwise interact with the Services. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will apply.

By using the Services, you agree to the collection and use of information as described below.

Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

  • Contact information such as your name, billing and shipping address, email address, and phone number.

  • Order and payment information such as payment method, transaction details, and order history (payment details are processed securely by Shopify and its payment providers).

  • Account information such as your login details, preferences, and settings.

  • Customer support communications when you contact us.

  • Device and usage information including IP address, browser type, and interactions with the Services, collected automatically through cookies and similar technologies.

How We Use Your Personal Information

We use your personal information to:

  • Process orders, payments, shipping, returns, and exchanges.

  • Provide, operate, and improve the Services.

  • Communicate with you about orders, accounts, or customer support inquiries.

  • Send marketing and promotional messages (you can opt out at any time).

  • Detect and prevent fraud or misuse of the Services.

  • Comply with legal obligations and enforce our policies.

Sharing Your Personal Information

We may share your personal information with:

  • Shopify, which hosts our store and processes data to provide the Services.

  • Service providers who help us operate our business (such as payment processors, shipping partners, analytics, and customer support).

  • Marketing partners to show you relevant advertisements, where permitted by law.

  • Authorities or other parties if required to comply with legal obligations or protect our rights.

Shopify

Our store is hosted on Shopify. Your information may be processed by Shopify and its partners in countries outside your own. To learn more about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or object to the processing of your personal information, as well as to opt out of certain marketing or advertising uses.

You can exercise your rights by contacting us using the details below. We may need to verify your identity before responding.

Data Retention and Security

We retain personal information only as long as necessary to provide the Services and meet legal requirements. While we take reasonable steps to protect your information, no system is completely secure.

Children’s Information

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Email: newcreaturestore@gmail.com
Address: London, 6 Birches Close, London, ENG, N17 0FE, United Kingdom

For the purposes of applicable data protection laws, New Creature is the data controller of your personal information.