Refund policy

Refund Policy

Last updated: February 10, 2026

At New Creature, all sales are final.

We do not offer refunds, returns, or exchanges once an order has been placed. By making a purchase through our website, you acknowledge and agree to this policy.

No Refunds or Returns

Due to the nature of our products and our business model, we do not accept returns, provide refunds, or offer exchanges for any reason, including but not limited to:

Change of mind
Incorrect sizing or fit
Incorrect items ordered
Delays in delivery once shipped

Please ensure that you review product descriptions, sizing information, and your order details carefully before completing your purchase.

Damaged or Incorrect Items

In the unlikely event that you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery at newcreaturestore@gmail.com with your order number and clear photographic evidence.

If the issue is confirmed, we may, at our sole discretion, offer a replacement or store credit. Refunds will not be issued.